Pandadoc: Onboarding Specialist

Onboarding Specialist 
PandaDoc - Myrtle Beach, SC 
Full-time, Contract

We’re looking for onboarding specialist to assist setting up and on-boarding new clients (web-based software). On-boarding requires web designing skills, project management skills and excellent customer communications both via email and web conferencing, as well as helping our clients integrate their tools (CRM) with ours. It is critical to have design skills (Photoshop) or API and Webhooks experience to be successful in this role. CSS/HTML skills are required as well. If you understand what a selector is, and how to change the color of an H1 or P, then you meet this qualification. 

This position requires that you are very comfortable with web-based software and understanding customer needs. This includes initial planning and gathering of information to deliverables on a short timeline. 

This is a 60-day contract position to start with potential to become full time. 
 

Requirements:

  • CSS/HTML Knowledge
  • Knowledge of Photoshop
  • Customer Support experience
  • Project Management background
  • Working with multiple web-based tools on a daily basis
  • Able to run a web demo for a large group of attendees.
  • Ability to problem solve

Other skills that would be plus:

  • Working with B2B clients
  • SalesForce.com
  • Intercom.io
  • Photoshop/Graphic Design
  • Interest in SaaS and Customer Success