Pandadoc: Customer Success Specialist

Customer Success Specialist 
PandaDoc - Myrtle Beach, SC 
$30,000 - $40,000 a year - Full-time, Contract

We are seeking someone fun and energetic to join our fast-paced Customer Success team. You take pride in solving our customers’ problems and are a resourceful team player. 

This role will initially start as a contractor position with the potential of a more permanent full-time role after a 90-day evaluation period. 

You will be reporting directly to our Customer Success Manager. 

Requirements: Responsibilities: *

  • Deliver happy experiences to every client you interact with *
  • Become a PandaDoc product expert and have the technical know-how to resolve all level 1 & 2 issues *
  • Work closely with the entire team to reach negative churn *
  • Maintain ownership of each issue and be resourceful in coming up with solutions *
  • Be open-minded and have the ultimate end-goal of helping our customers become more successful

Required: *

  • Bachelor’s degree from an accredited university *
  • Quick learner and can adapt to the ever-changing startup environment *
  • Experience with customer-facing roles *
  • Strong written and verbal communication skills *
  • Has customer success and service in your DNA

Desired: *

  • Has interest in SaaS and/or sales *
  • Resourceful team player *
  • Great sense of humor *
  • HTML5 & CSS3